We try to ship as much as we can direct from each distributor to
you to save time. Some distributors will not ship direct. Those
shipments come to us first and take longer. We deal with about 15 distributors.
Shipping times are calculated based on BUSINESS days only. No weekends.
The QUICK SHIP clothing brands are
COLDWAVE - ships from Missouri
HMK - ships from
KATAHDIN - ships from Maine
HJC - ships from Mass or Reno
The brands that take longer are:
FXR, SCOTT - 7 or 8 business days to reach us, then 1 to 5 business days to reach you depending how far you are from Buffalo, NY.
KLIM, ARCTIVA - 4 business days to reach us, then 1 to 5 to get to you.
If you elect expedited shipping on checkout, such as 2 or 3 day air, we will ship as requested once we receive your shipment from the distributor.
ALL OTHER BRANDS such as BAFFIN, ALTIMATE, etc. are QUICK SHIP.
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RETURNS & EXCHANGES:
Ship to:
Bikers Store
Returns & Exchanges
1623 Military Rd.
Unit 502
Niagara Falls, NY 14304
You MUST have an RMA number before returning an item. Write the RMA number outside the box for identification. REFUNDS:
You MUST have an RMA number before returning an item. Write the RMA number outside the box for identification. Please note: this is not our store location.
NO RMA, NO Store Credit or Exchanges (19% restocking fee)
STORE CREDIT: Accepted within 3 business days upon receipt with 19% RESTOCKING Fee.
EXCHANGES: Accepted within 3 business days upon receipt with 19% RESTOCKING Fee plus 12.88 shipping.
STORE CREDIT and EXCHANGES:
Stocked Items will be accepted in return for a full REFUND including original outgoing freight charges for the following reasons: a) The item is defective (Defective closeout or discontinued items will be repaired by the manufacturers repair agent and are refundable only if they can not be repaired).
b) The item received is not the ordered item.
Freight will not be refunded in the following instance:
RETURNS/CANCELLATION are NOT accepted from: International orders or CLOSEOUT SALE merchandise.
-Standard unworn and unblemished items will be accepted for exchange for size, color, and style reasons.
-Freight is not refundable on these exchanges; exchanges must arrive in advance of shipping the replacement item.
-Exchanges must be clearly marked with the RMA# OUTSIDE THE BOX.
-Any difference of cost will be charged or credited accordingly.
-You may exchange for any item or combination of items of equal or greater value as available at our web site.
-Return shipping $12.88 will be charged to you.
-Exchanges incur a 19% Restocking Fee;
PARTIAL ORDERS
If all of the items in your order are not available or are sold out, we will ship available items. Unavailability of an item does not constitute grounds for refusing the remainder of the order unless you call us and speak with a Customer service rep. advising us that partial shipments are not accepted.
CANCELLATIONS: NOT accepted for International orders or Closeout items, or Special ordered items.
19% RESTOCKING Fee.
INTERNATIONAL ORDERS:
Are accepted . NO RETURNS or EXCHANGES.
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